Undergraduate Certificate:Health and Medical Administrative Services (Competency-Based)

This undergraduate certificate focuses on the skills and competencies necessary to prepare and equip health and medical administrative assistants for success in the workplace.  Upon completion of this certificate, students will demonstrate mastery in a number of essential practices and applications including business fundamentals, customer service, communication, information technology and management. 

This program is pending WASC Senior College and University Commission (WSCUC) and U.S. Department of Education approval.

Requirements for Admission to the Certificate Program

Prospective students wishing to obtain this certificate are required to submit a formal application and may apply for admission at any time. Admission status is valid for one year from date of admission.

The minimum requirement for admission to this certificate program is high school completion or the equivalent. Prospective students may use any of the following documents as evidence:

  • High school diploma or transcript,
  • General Education Development (GED) certificate,
  • State-authorized high school equivalency certificate or diploma,
  • State-recognized Home Study certificate or transcript,
  • Document from an approved foreign evaluation service certifying completion of international high school coursework equivalent to a United States high school diploma,
  • or Transcripts from an institute of higher education.

Students enrolled in a credential program, graduate degree program, or graduate certificate program may not enroll concurrently in an undergraduate certificate program.  All competencies required for this certificate must be completed at University of Massachusetts Global. 

Transfer of Coursework

No transfer credits may be used.

Requirements for the Certificate Program

The certificate is awarded upon successful completion of mastery of all competencies.

The credit-bearing, competency-based Undergraduate Certificate in Health and Medical Administrative Services consists of five competencies. 

HAUC 201 Fundamental Business Skills and Workplace Behaviors in the Healthcare Setting
Develop fundamental business skills and workplace behaviors in the healthcare setting.

HAUC 202 Fostering Cultural Competency in Effective Customer Service Practices in the Healthcare Setting
Develop inclusive customer service practices in the healthcare setting.

HAUC 203 Communication Essentials in the Healthcare Setting
Utilize crucial communication skills to meet stakeholder needs and address conflict in the healthcare setting.

CSCC 200 Fundamentals of Information Technology
Develop an understanding of information technology fundamentals.

MGTC 301 Fundamentals of Management
Demonstrates an understanding of management theory and practice.