Health and Medical Administrative Services
HAUC 201 Fundamental Business Skills and Workplace Behaviors in the Healthcare Setting
Working in an office environment presents some unique challenges and requires fundamental business skills, strategies and behaviors to be successful. Demonstrating business skills and workplace behaviors, including problem solving, fostering positive communication and engagement, are key components for high-level performance in the fast-paced medical environment. This competency provides office workers with strategies for time management, planning, organizing, collaborating, and problem-solving. Ultimately, through this competency, students will explore and cultivate important business skills and practices to foster a more effective, fulfilling, and rewarding work experience. 3 academic credits
HAUC 202 Fostering Cultural Competency in Effective Customer Service Practices in the Healthcare Setting
In this competency, students will explore and develop fundamental skills to deliver exceptional customer service and create positive patient experiences. Topics covered in this competency include how to create a welcoming environment for patients, communicating effectively with empathy and understanding to build trust and meet their unique needs. Additionally, this competency explores how to cultivate an inclusive and culturally competent health care program that values diversity in different cultures, health beliefs, and spiritual practices. Participants will have the opportunity to explore beliefs and values in their own culture as well as the cultures of others. Emphasis will be placed on self-reflection, and how the medical practice assistant can assess a situation and approach interactions with empathy according to the cultural and spiritual needs of individual patients and populations. 3 academic credits
HAUC 203 Communication Essentials in the Healthcare Setting
Effective communication and conflict management skills are essential for every leader and aspiring leader in the healthcare setting. Effective communication skills can help promote a healthy workplace culture and become a competitive advantage. In this competency, learners will explore active listening strategies. This competency analyzes terminologies and best practices for effectively communicating and addressing concerns from all sides, while implementing proven effective approaches to achieve resolutions and strengthening relationships. Students will also analyze both verbal and non-verbal language cues and apply this understanding to effectively navigate challenging conversations with patients, healthcare providers, or peers where emotions are high and positive outcomes are critical. Learners will leverage these effective communication skills to effectively collaborate and manage/diffuse challenging issues that frequent the healthcare setting. 3 academic credits
HAUU 8000 Health Systems Medical Assistant (HSMA)
The Health Systems Medical Assistant course provides students with the knowledge and skills needed to perform clinical procedures in various medical office settings. For example, medical assistants perform routine clinical tasks to keep the offices of physicians, podiatrists, chiropractors, optometrists, and many other specialists running smoothly. Clinical duties may also include taking medical histories and recording vital signs, drawing blood, explaining treatment procedures to patients, preparing patients for examination, assisting the physician during the examination, and assisting with minor surgery. 23.5 credits.
- 350 clock hours/23.5 PDUs
HAUU 8001 Patient Care Technician (PCT)
The healthcare industry is currently undergoing major changes in the manner in which patient care is provided. This restructuring has resulted in the introduction of a new category of healthcare workers trained to perform a variety of patient care services. Patient Care Technicians must possess the technical skills necessary to service complex patient personal care issues including the implementation of selected portions of a specific care plan that may include rehabilitation services, basic bedside care, collection of laboratory specimens, Phlebotomy and EKG's. This Patient Care Technician program will provide students with the basic medical knowledge and hands on skills. 23.5 credits.
- 350 clock hours/23.5 PDUs